UX Research Portfolio
Status tracker hub
A financial institution needed a centralized place to show customers status updates on a variety of tasks and also allow document upload capabilities.
Credit card dashboard
A financial institution updated their white-label credit card platform to improve their customer experience.
Manufacturing Company’s SERP
A manufacturer researched and redesigned a search engine results page (SERP) to improve their product findability.
Panacea-Building Confidence and Trust for Users
The team developed Panacea as a web app from the ground up. Panacea connects people relocating for work and travelers in foreign countries to quality healthcare resources by explaining to them the cultural context of their new country and how healthcare works.
Restaurant Reshapes Happy Hour with Point-Of-Sale System
A restaurant business was interested in streamlining their process relating to taking, placing, and fulfilling orders. My recommendations for streamlining processes were to make the happy hour button active only during happy hour time, label happy hour drinks with the beverage name, have HH (happy hour) show on the ticket to the kitchen for correct food portions, place sticker on happy hour menus to communicate Dine-In Only, and reviewed system for accessibility.
Financial Healthcare Company’s Intranet
A healthcare financial company that needed a “one-stop-shop” for it’s employees to communicate and collaborate. Before the redesign employees were getting inundated with emails for communication and using disjointed systems. The redesigned intranet created a streamlined communication tool with access to employee resources and tools.